Reference

Terms That Cover Your Account on goad111

These terms set out what you agree to when you open and use an account on goad111. Access and eligibility depend on your local law and the regions we currently support — read this before you start.

Account-holder agreementBangladesh-region eligibilitybKash, Nagad, Rocket wallet useSubject to local law
goad111 Terms That Cover Your Account on goad111
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account agreement, our support team handles queries directly. Bring your account details when you contact us so we can resolve things without delay.

Team online

Live Chat

Open the chat window from your account dashboard. Our team responds to terms and account queries during support hours — have your registered mobile number ready.

Email Support

Send your query to our support address listed in your account settings. Include your account ID and the specific clause or transaction you are asking about.

Help Centre

Our help section covers common terms questions — account closure, wallet dispute steps, and eligibility checks — so you can find answers without waiting for a reply.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data is held securely and used only to operate your goad111 account, process wallet transactions, and meet our obligations under these terms. We do not sell your information to third parties. You can request a summary of the data we hold by contacting support with your account ID.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You may request deletion subject to those obligations.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — we will never ask for it outside the platform flow.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No tracking cookies are placed without your consent.

Requesting Changes

To update your registered mobile number or wallet details, go to account settings and follow the verification step. For name or identity changes, contact support directly with valid documentation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on goad111. Eligibility depends on your age and local law in Bangladesh. If you are not eligible under local law, you should not register.

Yes. Deposits and withdrawals through bKash, Nagad, and Rocket are covered by these terms alongside the rules of each wallet provider. Both sets of rules apply to your transactions.

We may restrict, suspend, or close your account depending on the nature of the breach. Pending wallet transactions at the time of suspension are handled according to the payment provider's own process.

Contact our support team through live chat or email with your account ID and a request to close. We will confirm the closure and advise on any pending balance before processing.

We post updates on this page and may notify you via your registered contact. Continuing to use your account after a change is posted means you accept the updated terms.

Where any clause conflicts with applicable local law in Bangladesh, local law takes precedence. These terms do not remove or limit any statutory rights you hold under Bangladesh law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.